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+1.8565256158

3C&G

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Terms and Conditions

3C&G Aromatics LLC

Last Updated: November 6, 2026


Welcome to 3C&G Aromatics LLC. By accessing our website, placing an order, or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully.


1. Company Information

This website is owned and operated by 3C&G Aromatics LLC ("Company," "we," "our," or "us").

By using our website and purchasing our products, you agree to comply with these Terms and Conditions.


2. Products

3C&G Aromatics LLC creates and sells handcrafted wax melts, home fragrance products, and other scented products.

Because our products are handmade:

  • Colors, designs, and appearance may vary slightly from product photos.
  • Product weights and dimensions may vary slightly.
  • Fragrance performance may differ based on environmental conditions and personal scent perception.

We reserve the right to modify or discontinue products without notice.


3. Product Safety

Customers are responsible for using our products safely.


Wax Melt Safety

  • Use only in approved wax warmers.
  • Never add water.
  • Keep away from children and pets.
  • Do not ingest.
  • Do not leave a wax warmer unattended while in use.
  • Follow the manufacturer's instructions for your wax warmer.

3C&G Aromatics LLC is not liable for damages, injuries, or losses resulting from misuse, improper storage, or failure to follow safety instructions.


4. Allergies and Sensitivities

Our products contain fragrance oils and other ingredients that may cause allergic reactions or sensitivities in certain individuals.


Customers are responsible for reviewing product descriptions and ingredient information before purchase.


Discontinue use immediately if irritation or allergic reactions occur.


5. Pricing and Payment

All prices are listed in U.S. Dollars (USD).

We reserve the right to:

  • Change prices at any time without notice.
  • Correct pricing errors.
  • Cancel orders placed with incorrect pricing.

Payment must be received before orders are processed and shipped.


6. Order Acceptance

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel suspected fraudulent transactions.

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.


7. Shipping

We currently ship to locations specified on our website.

Processing and delivery times are estimates only and are not guaranteed.

Once a shipment has been transferred to the carrier, 3C&G Aromatics LLC is not responsible for:

  • Carrier delays
  • Lost packages
  • Stolen packages
  • Incorrect addresses provided by customers

Customers are responsible for providing accurate shipping information.


8. Returns and Refunds

Due to the nature of our fragranced products, all sales are generally final.

However, if you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 7 days of delivery at:

customercare@3c-g.com

Include:

  • Your order number
  • Photos of the issue
  • A description of the problem

We will evaluate each request and may offer a replacement, store credit, or refund at our discretion.


9. Intellectual Property

All content on this website, including but not limited to:

  • Product names
  • Logos
  • Photographs
  • Graphics
  • Product descriptions
  • Branding materials

is the property of 3C&G Aromatics LLC and may not be copied, reproduced, distributed, or used without prior written permission.


10. User Conduct

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with website operations.
  • Submit false or misleading information.

We reserve the right to terminate access for violations of these Terms.


11. Limitation of Liability

To the maximum extent permitted by law, 3C&G Aromatics LLC shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of data

arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.


12. Disclaimer

Products sold by 3C&G Aromatics LLC are intended for home fragrance purposes only.


Statements made regarding fragrance products have not been evaluated by the U.S. Food and Drug Administration (FDA).


Our products are not intended to diagnose, treat, cure, or prevent any disease.


13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.


14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.


15. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Changes become effective immediately upon posting on our website.

Continued use of our website constitutes acceptance of any updated Terms.


16. Contact Information

For questions regarding these Terms and Conditions, please contact:

3C&G Aromatics LLC
Email: customercare@3c-g.com
Website: 3c-g.com


Thank you for supporting our small business. We appreciate every order and the opportunity to bring beautiful fragrance into your home.

Return & Refund Policy

3C&G Aromatics LLC Effective Date: [November 6, 2026]


At 3C&G Aromatics LLC, every product is handcrafted with care using premium ingredients. We truly appreciate your support and want you to be happy with your purchase. If something isn't right, we're here to help.


Our Return Policy

Because our wax melts and fragranced products are personal-use items, we cannot accept returns of opened, used, or melted products.

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we'll work with you to make it right.


Damaged, Defective, or Incorrect Items

If you receive an item that was damaged during shipping, has a defect, or is not what you ordered, please email us at [Insert Email Address] within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the problem
  • Clear photos of the item and packaging

After reviewing your request, we may offer at our discretion:

  • A replacement item
  • Store credit
  • A refund to your original payment method

Our goal is always to find a fair solution and ensure you're satisfied with your experience.


Refunds

If a refund is approved, it will be processed using your original method of payment.

Please allow:

  • 3 to 10 business days for processing
  • Additional time for your bank or credit card provider to post the refund

Original shipping charges are non-refundable unless the error was caused by 3C&G Aromatics LLC.


Fragrance Preferences

We understand that fragrance is a very personal experience. While we do our best to provide detailed scent descriptions, we cannot offer refunds or returns based solely on scent preference, including:

  • Not liking a fragrance
  • Finding a fragrance too strong or too light
  • Expectations that differ from personal scent perception

We encourage customers to read product descriptions carefully before purchasing.


Warm Weather Shipping

During periods of hot weather, wax melts may soften or melt while in transit. While this may affect appearance, it typically does not impact product performance.


Because temperature conditions are beyond our control once a package is shipped, cosmetic changes caused by heat are not eligible for refunds or replacements unless the product arrives unusable.


Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, we are unable to guarantee delivery. If your package is marked as delivered but cannot be found, we recommend:

  1. Checking with neighbors or household members.
  2. Contacting the shipping carrier.
  3. Filing a claim with the carrier if necessary.

We are not responsible for lost or stolen packages after delivery confirmation.


Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders may be canceled within 24 hours of purchase, provided they have not yet been processed, packed, or shipped. Once an order has been shipped, it cannot be canceled.


Questions?

We love hearing from our customers and are happy to help with any questions or concerns.


3C&G Aromatics LLC
Email: customercare@3c-g.com
Website: 3c-g.com


Thank you for supporting our small business. We appreciate every order and the opportunity to bring beautiful fragrance into your home.


Copyright © 2026 3C&G Aromatics LLC - All Rights Reserved.

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